Mitratel Luncurkan OneFlux Untuk Mendukung Program Aggressive Sale Tower
Jakarta, 14 Februari 2022. PT Dayamitra Telekomunikasi atau Mitratel meluncurkan platform digital terpadu yang diberi nama OneFlux untuk meningkatkan kualitas Customer Relationship Management (CRM).
Direktur Utama Mitratel Theodorus A Hartoko atau Teddy Hartoko menyampaikan bahwa platform OneFlux ini adalah sebuah metode dalam mengelola hubungan perusahaan dengan pelanggan pada level bisnis, sehingga dapat memaksimalkan komunikasi dan pemasaran melalui pengelolaan berbagai aktivitas.
“Sistem CRM tidak hanya membantu untuk meningkatkan customer experience, melainkan juga meningkatkan efisiensi kerja yang lebih terkoordinasi dan mudah. Sistem ini merupakan upaya Mitratel untuk memberikan layanan terbaik kepada seluruh pelanggan,” jelas Teddy.
OneFlux ini mengintegrasikan aplikasi yang sudah ada di Mitratel, dalam pengembangannya Mitratel menggandeng sesama anak perusahaanTelkom yaitu Telkom Sigma. Dengan adanya migrasi ke sistem baru ini membuat segala informasi tentang produk Mitratel dapat disampaikan dengan mudah dan cepat serta memberikan solusi terpadu kepada seluruh stakeholders Perusahaan.
Peluncuran platform OneFlux akan menjadikan Mitratel sebuah Perusahaan yang terintegrasi dan mampu mendukung kinerja antar fungsi dengan lebih transparan dan sistematis. Integrasi antar fungsi tersebut akan membuat segala informasi tentang produk Mitratel dapat disampaikan dengan mudah dan cepat untuk mendukung percepatan dalam pengambilan keputusan bisnis serta memberikan solusi terpadu kepada seluruh stakeholders Perusahaan.
Disamping itu, platform ini juga dapat membantu customer untuk penentuan lokasi menara dan validasi data yang lebih mudah tentang kondisi menara. Sementara bagi Mitratel, OneFlux menjadi single truth of data dalam end to end bispro sehingga dapat memastikan seluruh rangkaian bisnis proses dijalankan sesuai dengan standard yang ditetapkan.
Platform ini tidak hanya bermanfaat bagi para Account Manager (AM) dalam berinteraksi dengan pelanggan namun sebaliknya customer juga mendapatkan data real time terhadap alat produksi atau product yang akan mereka dapatkan. Integrasi dari semua bisnis proses yang dimiliki Mitratel kedalam platform oneflux ini akan memberikan informasi secara lengkap, akurat, dan yang paling penting adalah dapat diakses dimana saja.
“Sistem ini menjadi bagian dari spirit Mitratel untuk dapat terus berkompetisi dengan memiliki roadmap dan journey yang jelas untuk pengelolaan tower company secara kredibel sehingga memberikan benefit dan kepastian layanan kepada pelanggan”, imbuh Teddy Hartoko.
Mitratel merupakan salah satu perusahaan menara telekomunikasi terbesar di Indonesia yang memiliki lebih dari 28.200 menara dengan 42.500 tenant, jumlah ini termasuk akumulasi penambahan akuisisi dan pembangunan menara yang dilakukan Mitratel sampai akhir tahun 2021.
Telkomsel and Mitratel Roll Out Another Corporate Action by Transferring the Ownership of 4.000 Telecommunication Towers
Telkomsel and Mitratel reach another agreement on transferring the ownership of telco towers, marked by the signing of Sale and Purchase Agreement (SPA) by both companies for 4.000 telecommunication towers.
The agreement is expected to be able to continue the momentum for Telkomsel and Mitratel following their commitments to strengthen their asset management and business units that could drive companies’ performances to be more ideal, productive, and efficient.
This corporate action reaffirms Telkomsel’s commitment to maximize its infrastructure and accelerate company’s structure to be more ideal for more customer-centric products and services in the digital ecosystem.
For Mitratel, this corporate action would strengthen its position as the leading tower provider in Indonesia.
Jakarta, 2 September 2021 – Telkomsel and PT Dayamitra Telekomunikasi “Mitratel” continue their commitment to strengthen the transformation of their business portfolio by transferring the additional 4.000 units of telecommunication towers from Telkomsel to Mitratel. The agreement marked by the signing of Sale and Purchase Agreement (SPA) between PT Telekomunikasi Selular (Telkomsel) and PT Dayamitra Telekomunikasi (Mitratel) on August 31st, 2021, which complete corporate action to 6.050 units of telecommunication towers since 2020.
Telkomsel CEO, Hendri Mulya Syam, explains, “Telkomsel continues to show its consistency in transforming their company portfolio in digital business through a number of measurable and targeted strategic steps. The continuation of the corporate action done by both companies by transferring ownership of telecommunication towers to Mitratel further shows Telkomsel’s seriousness to focus more on strengthening the existence and the penetration of innovation in deploying digital services. Therefore, it will allow Telkomsel to have more resources that can be utilized to open up more opportunities and possibilities while strengthening the ecosystem of digital lifestyle among the Indonesian people to be more inclusive.”
Telkom Director of Strategic Portfolio, Budi Setyawan Wijaya says, ”This corporate action is an initiative from Telkom to reorganize our portfolio for optimum value creation of both companies, TelkomGroup, and its stakeholders. For Telkomsel, this reflects the consistency and seriousness in supporting the portfolio transformation across digital business. Meanwhile for Mitratel, the action would strengthen the portfolio of telecommunication towers belong to TelkomGroup and make Mitratel’s steps become steadier as the leading independent tower player in Indonesia that support diverse needs for TelkomGroup and other tenants. Therefore, Mitratel is ready to optimize its value creation further through bigger corporate action.
Mitratel CEO, Theodorus Ardi Hartoko, adds, “Mitratel is committed to always explore new potentials that could strengthen the foundation of the company, this corporate action certainly could strengthen Mitratel’s position as a business consolidator in the telecommunication tower business in the market. The transaction also confirms Mitratel as the leading tower provider in Indonesia and would open more opportunities for potential tenants to utilize Mitratel services especially in the era of 5G in Indonesia that has big opportunity for telecommunication tower business. The transfer of these towers’ ownership will also create equal opportunities and services for all operators to expand and improve their services for customers. This certainly will result in positive contribution to the national digital acceleration”.
By transferring these towers to Mitratel, today Mitratel owns more than 28.000 telecommunication towers across Indonesia including urban, sub urban, and rural areas. Mitratel also welcomes further transactions with any party as long as the transaction would benefit both parties and bring value creation for stakeholders.
This partnership is also expected could continue the momentum for both companies as they strengthen the asset management and business units that could drive increase business performance to be more ideal, productive, effective, and efficient. Eventually, Telkomsel and Mitratel will continue to strengthen their added values across their product and service innovations.
“As a leading digital telco company in Indonesia, Telkomsel always hope for continuity in corporate action related to the ownership transfer of its telecommunication towers that could result in added values as the company maximizes its infrastructure and accelerate the strengthen of company’s structure to more ideal, especially for long-term sustainability in delivering product and service innovations based on a more customer-centric digital ecosystem,” Hendri concluded.
