Jakarta, February 14 2022 – PT Dayamitra Telekomunikasi or Mitratel launched an integrated digital platform called OneFlux to improve the quality of Customer Relationship Management (CRM).
Mitratel President Director Theodorus A Hartoko or Teddy Hartoko said that the OneFlux platform is a method for managing company relationships with customers at the business level, so that they can maximize communication and marketing through managing various activities.
“The CRM system not only helps to improve customer experience, but also increases work efficiency to make it more coordinated and easier. “This system is Mitratel’s effort to provide the best service to all customers,” explained Teddy.
OneFlux integrates applications that already exist at Mitratel. In its development, Mitratel collaborated with a fellow Telkom subsidiary, namely Telkom Sigma. With the migration to this new system, all information about Mitratel products can be conveyed easily and quickly and provides integrated solutions to all Company stakeholders.
The launch of the OneFlux platform will make Mitratel an integrated company capable of supporting performance between functions more transparently and systematically. Integration between these functions will enable all information about Mitratel products to be conveyed easily and quickly to support accelerated business decision making and provide integrated solutions to all Company stakeholders.
Apart from that, this platform can also help customers determine tower locations and validate data more easily about tower conditions. Meanwhile, for Mitratel, OneFlux is the single truth of data in end-to-end bispro so that it can ensure that the entire series of business processes are carried out in accordance with established standards.
This platform is not only useful for Account Managers (AM) in interacting with customers, but on the other hand, customers also get real-time data on the production equipment or products they will get. The integration of all Mitratel business processes into the Oneflux platform will provide complete, accurate information, and most importantly, it can be accessed anywhere.
“This system is part of Mitratel’s spirit to be able to continue to compete by having a clear roadmap and journey for managing the tower company credibly so as to provide benefits and service certainty to customers,” added Teddy Hartoko.
Mitratel is one of the largest telecommunications tower companies in Indonesia which has more than 28,200 towers with 42,500 tenants, this number includes the accumulation of additional acquisitions and tower construction carried out by Mitratel until the end of 2021.
